Cancellations and Refund policy
Cancellation
Thank you for shopping at MatLogix. Please read this policy carefully. This is the Return and Refund Policy of MatLogix. We at http://www.matlogix.in work hard to provide our customers with the latest Gadgets at the impeccable quality and amazing prices. If you did not like the design and quality of the product. Simply return/exchange the product within 7 days of delivery.
Few points to remember:
• Returns/exchange requests need to be within 7 days of the delivery of the product. still depend on the use of products.
• All returned items must be unused and not manipulated and returned with original packaging and tags in place. Items without tags or manipulated will not be accepted.
• In case of returning a product when payment is done by COD, you can email us at matlogix@gmail.com with your bank account details for the refund.
• In case of a return, shipping charges shall be non-refundable. Rs: 60 or charged shipping whichever is higher as a shipping charge, will be deducted from the actual amount.
• In case you receive a damaged/defective, the company should be notified within 24 hours of receipt. Please share the snapshot and Unboxing Video at matlogix@gmail.com
• Any returned item received by us that does not meet the above-mentioned conditions will not be accepted and will be returned to the customer at their expense. No amount will be reimbursed in this case.
• Please make sure that the returned items are packed securely to prevent any loss or damage during transit. For all self-shipped returns, please use a reliable courier service.
• In case of an exchange of a product with a different size/model, the customer will have to pay Rs: 60 for the second shipping charge. But the initial shipment would remain free.
At MatLogix, we strive to provide our customers with high-quality electronic items. However, we understand that there may be instances where a return or exchange is necessary. To ensure a smooth process and a satisfactory experience for our customers, we have developed the following Return and Exchange Policy specifically for electronic items:
Need to return – Few points to remember
Eligibility for Returns and Exchanges:
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Our return and exchange policy applies to all electronic items purchased from matlogix.in
The item must be in its original condition, undamaged, and in the original packaging.
Accessories, manuals, and any other accompanying items must be included in the return or exchange.
The item should not have been tampered with, modified, or damaged due to customer negligence.
Timeframe for Returns and Exchanges:
Customers can initiate a return or exchange within 7 calendar days from the date of delivery.
After this period, we are unable to process any returns or exchanges unless covered by a warranty.
Returns Process:
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To initiate a return, customers must contact our customer support team via phone or email to obtain a Return Merchandise Authorization (RMA) number.
The RMA number must be clearly marked on the outside of the package containing the returned item.
Customers are responsible for the shipping costs associated with returning the item unless the return is due to a mistake on our part.Exchange Process:
Customers wishing to exchange an electronic item for a different model or a similar product must follow the same process as outlined for returns.
If the requested exchange item is of higher value, the customer will be responsible for paying the price difference.
If the requested exchange item is of lower value, we will refund the price difference to the customer.Refunds:
Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria mentioned in Section 1.
If the return is approved, we will initiate the refund process.
The refund will be issued using the same payment method used during the original purchase or as per admin instructions.
Please note that the refund amount may be subject to deductions for shipping fees or restocking charges, if applicable.Non-Returnable and Non-Exchangeable Items:
Customized or personalized items are also non-returnable and non-exchangeable unless there is a manufacturing defect or error on our part.
Warranty:
Products covered under warranty will be serviced or replaced according to the terms and conditions specified by the manufacturer’s warranty policy.
Customers must refer to the warranty information provided with the product or contact our customer support team for assistance.No Return for Non-Issue:
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matlogix.in will not accept returns for electronic items if there is no issue with the product.
If the item is functioning as intended and there are no defects or damages, the return request will be declined.
Customers are encouraged to thoroughly review product descriptions, specifications, and customer reviews before making a purchase.
Please note that this Return and Exchange Policy is subject to change without prior notice. It is the customer’s responsibility to review the policy before making a purchase or initiating a return or exchange.For further assistance or any questions regarding our return and exchange policy, please reach out to our customer support team at +91 9953123176
Our reverse pick-up facility is currently not available. -
Self-ship: The customer will have to self-ship the product(s) back to us, to reach our Returns Department.
Shipping Address for self-ship products:-
- A-90, First Floor, Road no. 4, Near good luck hotel Mahipalpur Extension, New Delhi 110037
Refund options for customers in case of COD:
Bank transfer from the account into the customer account. Customers need to provide bank detail.
Transfer via Paytm.
