Shipping Policy

How does the delivery process work?

Once our system processes your order, your products are inspected thoroughly to ensure they are in perfect condition.
• After they pass through the final round of quality checks, they are packed and handed over to our trusted delivery partner.
• Our delivery partners then bring the package to you at the earliest possibility. In case, they are unable to reach your provided address or at a suitable time, they will contact you to resolve the issue.

How are items packaged?

We package our products in boxes, which are covered in a plastic layer and are safely secured with additional Packages. We pride ourselves on the quality of our packaging.

What is the range of locations to which MatLogix ships its products?

MatLogix provides shipping to all over India.
 

My order has been shipped. Now how can I track it?

• Once your order has been dispatched, you will receive an email with the details of the tracking number and the courier company that is processing your order.
• You can track the status of your package 24 hours after your order is dispatched from our warehouse.
• Following are some of our trusted courier partners:
1. DTDC
2. DELHIVERY
3. ECOMM
4. EXPRESSBEES
5. INDIA POST
6. BLUEDART
7. DHL

What is the estimated delivery time?

• We usually dispatch most orders within 1-2 business days (excluding Sundays and public holidays)
• If you are ordering our products from a Mega Sale event, dispatches may be a bit delayed due to increased volumes. We will target to dispatch all orders within 2-3 days of the order date.

Are there any shipping charges applicable to my order?

Shipping charges are free on all the products. We do not charge any shipping charges all over India.